Refund Policy for Pixel Crate Games

Effective Date: 3/3/2024

Thank you for choosing Pixel Crate Games for your game design, programming, game art services, and publishing intermediate services. Our Refund Policy is designed to ensure a fair and transparent process for handling refunds related to our services.

1. Refund Eligibility:

1.1 Game Design, Programming, and Game Art Services:
Refund requests for our game design, programming, and game art services will be considered if the client encounters significant issues or discrepancies that prevent the successful delivery of the agreed-upon services.

1.2 Publishing Intermediate Services:
Refunds for publishing intermediate services will be evaluated on a case-by-case basis. If unforeseen circumstances or technical issues prevent the successful completion of the publishing process, we will assess the situation and determine eligibility for a refund.

2. How to Request a Refund:

2.1 To initiate a refund request, please contact our customer support team at within 7 days of the service delivery or completion date.

2.2 Provide detailed information regarding the reasons for the refund request, including any relevant documentation or evidence of issues encountered.

3. Refund Process:

3.1 Once we receive your refund request, our team will review the provided information and assess the eligibility of the request.

3.2 We may request additional details or clarification to better understand the circumstances surrounding the refund.

3.3 If the refund request is approved, we will process the refund within 7 business days using the original payment method.

4. Non-Refundable Circumstances:

4.1 Refunds will not be issued for services that have been successfully delivered and meet the agreed-upon specifications.

4.2 Any expenses incurred by Pixel Crate Games in the process of providing the services, including third-party fees, will not be eligible for a refund.

5. Contact Information:

If you have any questions or concerns about our Refund Policy, please contact us at .

Pixel Crate Games reserves the right to update or modify this Refund Policy at any time without prior notice. It is the responsibility of the client to review the policy periodically for changes.

Thank you for choosing Pixel Crate Games. We appreciate your trust in our services.

Pixel Crate Games
Pixel Crate Games Inc.
Delaware, USA.